Support & Contact

We're here to help with accounts, billing, and technical issues. The fastest way to reach us is by email.

Contact

• Email: support@promptos.app
• Please include your account email and, for run issues, the run ID shown in your history.
• Typical first response: within 2 business days.

Billing & payments

• For double charges, charges in error, or credits not delivered, email us within 30 days — see the Refund & Credit Policy.
• For JazzCash / Easypaisa / bank transfers awaiting verification, include your transaction reference; credits are added once an admin verifies the payment.
• Please contact us before opening a card chargeback so we can resolve it directly.

Security & abuse

To report a security vulnerability or abuse of the platform, email us with "SECURITY" or "ABUSE" in the subject line and we will prioritize it.

Policies

See our Terms, Privacy Policy, Refund & Credit Policy, and Acceptable Use Policy.