Refund & Credit Policy

This policy explains how digital credits, subscriptions, and refunds work at PromptOS by PromptOS. Please read it before purchasing.

1. Digital credits

• Credits are a prepaid balance used to pay for paid-model AI runs. They are a digital good, not legal tender, and have no cash value outside the service.
• Paid runs deduct credits based on actual AI provider usage (input + output tokens across the whole run) plus our margin. The free offline engine never consumes credits.
• Every deduction is recorded in your wallet ledger so you can see exactly what each run cost.

2. Credit expiry

Purchased credits are valid for 12 months from purchase. Promotional or bonus credits may expire sooner where stated at the time of grant.

3. Refunds — consumed credits

Consumed credits are non-refundable. Once a paid run has used credits, the underlying AI provider cost has been incurred and cannot be reversed.

4. Refunds — unused credits & billing errors

• If you were charged in error, charged twice, or a payment did not deliver the credits/plan it should have, contact support within 30 days for review and correction.
• Refund requests for unused credits are reviewed case by case. Approved refunds are returned to the original payment method (card refunds via Stripe) or, for regional/manual payments, by the same channel after verification.
• Subscriptions can be canceled any time; cancellation stops future renewals. We do not generally pro-rate the current period unless required by law.

5. Manual / regional payments

For JazzCash, Easypaisa, and bank transfers, credits are added only after an administrator verifies your submitted transaction reference. If verification fails, no credits are granted and you should contact support with your proof of payment.

6. Billing disputes

Please contact us first via Support so we can resolve billing issues quickly. Initiating a card chargeback before contacting us may result in account suspension pending review.